Customer Support Specialist

Customer Support Specialist

Full time • Krakow

The time to apply for this job has now passed.

Overview of DeepCrawl

DeepCrawl is the global leading Technical SEO SaaS platform for the Enterprise, providing actionable data for flawless website architecture. By identifying and monitoring key issues that could affect SEO performance, we empower our clients to optimize their websites for users and search engines alike. This enables our clients to drive further traffic and revenue from their organic channel.

We are trusted by 54% of enterprise brands as well as all 6 major global group advertising agencies, including Nestle, Lenovo, Vodafone, GroupM, Zappos, Deliveroo, Made.com and Canva among thousands of other companies.

Our ultimate vision is to become the tool of choice for marketers across the world – letting them analyse their sites to identify key insights. To help us support that vision we’re looking for bright, ambitious, and tenacious talent to join our team as a Customer Support Specialist.

Overview of the role

Key Outputs

– Solve customer queries in a timely way through email, phone or chat by

– Supporting the internal DeepCrawl functions by collaborating with other teams.

Performance indicators

Key Experience

Key Knowledge

Why work for DeepCrawl?

 

DeepCrawl is an equal opportunity employer and we are committed to providing an environment of mutual respect where equal opportunities are available to all applicants. At Deepcrawl we celebrate diversity and are committed to creating an inclusive environment for all employees. If you’re looking for an exciting opportunity to work with a fast-growing and innovative tech company, then please apply through the enclosed link. Please note only applicants that complete the Applied process will be considered.