Team Leader Customer Success – EMEA

Customer Success

Team Leader Customer Success – EMEA

Full time • London

Overview of DeepCrawl

DeepCrawl is the global leading Technical SEO SaaS platform for the Enterprise, providing actionable data for flawless website architecture. By identifying and monitoring key issues that could affect SEO performance, we empower our clients to optimize their websites for users and search engines alike. This enables our clients to drive further traffic and revenue from their organic channel.

We are trusted by 54% of enterprise brands as well as all 6 major global group advertising agencies, including Nestle, Lenovo, Vodafone, GroupM, Zappos, Deliveroo, Made.com and Canva among thousands of other companies.

Our vision is to translate (any) unstructured web data into business impact. To help us support that vision we’re looking for bright, ambitious, and tenacious talent to join our team as Customer Success Manager.

Our Culture

DeepCrawl is committed to developing a strong, functional culture. Our core values are not just words, they are the DNA of our company and we are happy to talk with you about how we live them at DeepCrawl.

Overview of the role

At Deepcrawl, the purpose of customer success is noble and simple; “Deliver value to customers that drives growth for Deepcrawl.” We fulfil our purpose by focusing on three interrelated capabilities: deliver measurable value to the people that use our products and services; convert that value into growth for Deepcrawl and create relationships with customers that educate, improve and empower. That requires a blend of consulting and commercial skills. All this takes place in the context of Technical SEO, a capability that has a massive impact on the revenue, performance and reputation of the companies we serve: global brands like ebay, Procter and Gamble, CNN, Ikea, …

As Team Leader, you will have four responsibilities:

If this list describes you, you are ready to take on the privilege of the role of CS Team Leader:

If you tick most of these boxes (nobody’s perfect) and have a working knowledge of SEO then that’s a big plus.

Why work for DeepCrawl?

DeepCrawl is an equal opportunity employer and we are committed to providing an environment of mutual respect where equal opportunities are available to all applicants. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you’re looking for an exciting opportunity to work with a fast-growing and innovative tech company, then please apply. Please note only applicants that complete the Be Applied process will be considered.

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